Terms of Service

This Agreement governs the terms and conditions of the use of Bin Hero TX, LLC (“Bin Hero”) services and is between you (“Customer”), as an authorized user of such services, and Bin Hero. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.

1. Service

Bin Hero provides mobile trash and recycle bin cleaning and select power washing services within designated service areas. Customers can confirm availability at www.BinHeroTX.com, by contacting admin@binherotx.com or via call or text to 832-470-6467

2. Customer Responsibilities

For Bin Hero to provide its services, the Customer is required to abide by the CUSTOMER RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below.

Due to uncertainty and instability of trash collection times, Bin Hero will typically provide NEXT DAY service. To protect our customers from potential HOA letters, every effort will be made by Bin Hero to contact your HOA to explain why NEXT DAY service is necessary. In certain instances where communication between Bin Hero and the Customer has occurred and agreed, we will provide SAME DAY service.

NEXT DAY SERVICE: The Customer is responsible for placing bins curbside for pickup on trash collection day. Bins shall remain empty and left outside, either by the curb or near your garage, the NEXT DAY until 7:00 PM to be cleaned. If bins cannot be left curbside or by the garage due to property constraints, the Customer must contact Bin Hero prior to the service date to arrange an alternative accessible location. If any trash or recycle is placed in the bins, it MUST be bagged. Up to 2 bags will be removed for cleaning and returned back to the bin after cleaning.

Bins with unbagged trash will NOT be cleaned.

SAME DAY SERVICE: The Customer is responsible for placing bins curbside for trash pickup on collection day. Bins should remain empty and left curbside the SAME DAY until 8:00 PM to be cleaned. No trash or recycle should be placed in the bins until they have been cleaned. Bins with trash will NOT be cleaned.

After cleaning, Bin Hero will move trash bins as close to the garage as possible. If cars are blocking the driveway, bins will be left near the curb.

For identification purposes, stickers may be placed on bins after cleanings. Please do not remove the stickers.

Gated Community Access

The Customer is responsible for notifying the community’s guard house or for providing a gate code to Bin Hero to access the gated community. If the technician is not able to gain access on the scheduled service date, the technician will continue his/her route and will not clean the Customer’s bins. Payment will not be refunded in the event of a missed service due to access issues. It is the Customer’s responsibility to request a rescheduled cleaning and pay a $10.00 additional service visit fee.

Once the $10.00 additional service visit fee has been paid, Bin Hero will make every effort to service the Customer’s bins on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for a rescheduled service visit and bins will be cleaned on the next scheduled service visit.

Availability

All trash and recycle bins must be available for cleaning on the scheduled service date. If bins are not available, Bin Hero will attempt to contact the Customer through text to the telephone number on file. If contact cannot be made, the technician will continue his/her route and will not clean the Customer’s bins. Payment will not be refunded in the event of a missed service due to unavailable bins. The Customer is responsible for placing all bins out on the scheduled service date.

Any missing bins will be eligible for cleaning on the Customer’s next regularly scheduled service visit at no additional charge. If the Customer requests a separate return visit before the next regularly scheduled service, the rescheduling provisions and applicable fee below will apply.

Rescheduling

In the event of a missed service due to access issues or unavailable bins, a $10 rescheduling fee will apply to cover the cost of a return visit. Bin Hero will work with the Customer to schedule the next available service date.

Absent/Out of Town

If the Customer knows he/she will not be available to put bins out for a scheduled cleaning, it is his/her responsibility to contact Bin Hero no later than 6:00 PM the night before the scheduled service. Customers may respond to any text or email reminders, call or text 832-470-6467, or email admin@binherotx.com, and Bin Hero will work to reschedule the cleaning as soon as practical.

Content of Bins

Trash and recycle bins MUST be free of the following materials:

• Unbagged trash and recycle
• Unbagged animal waste and any other fecal matter
• Chemicals, paint, glue, or other adhesives
• Other hazardous waste of any kind
• Building materials (plaster, stucco, concrete, etc.)
• Yard debris (grass, leaves, branches, etc.)
• Human waste

Under no circumstances will Bin Hero clean any bins containing human waste.

Bin Hero reserves the right to refuse service if bins contain hazardous materials not listed above or otherwise pose a safety risk to technicians or equipment.

Condition of Bins

Bins must be in good working condition and free of significant damage, such as cracked walls, broken lids, or missing wheels, which could prevent proper cleaning or damage Bin Hero’s equipment. Any significant damage noted by the technician will be reported to the Customer upon cleaning.

Pre-Existing Damage and Deterioration: Trash and recycle bins are exposed to weather, repeated mechanical collection, age, and normal wear. Bin Hero is not responsible for damage that results from or is made worse by pre-existing cracks, deterioration, brittleness, structural weakness, manufacturer defects, prior damage, or ordinary wear and tear that may not be visible before cleaning. Bin Hero reserves the right to refuse to clean or mechanically handle any bin that appears unsafe or unsuitable for service.

If Bin Hero arrives to perform service and the above conditions are not met, the service will not be completed. Payment will not be refunded. It is the Customer’s responsibility to request a rescheduled cleaning and pay a $10.00 additional service visit fee.

Once the $10.00 additional service visit fee has been paid, Bin Hero will make every effort to service the Customer’s bins on the next scheduled service visit to the area.

If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and bins will be cleaned on the next scheduled service visit.

Residual Water After Cleaning

Bin Hero’s cleaning process uses pressurized water to clean and sanitize trash and recycle bins. Although Bin Hero makes reasonable efforts to remove excess water following service, a small amount of water may remain inside the bin after cleaning. This is a normal and expected result of the cleaning process and does not indicate that the service was incomplete or improperly performed.

The Customer acknowledges and accepts that residual water may remain in the bin following service. Under normal conditions, residual water will typically evaporate naturally within approximately 24 hours; however, drying time may vary based on weather, temperature, humidity, airflow, bin location, and whether the lid remains open or closed. Bin Hero does not guarantee a specific drying time.

Residual water alone does not constitute a service deficiency, qualify for a refund or credit, or provide grounds for cancellation without regard to any otherwise applicable minimum service requirement.

Customers who prefer to allow remaining moisture to evaporate more quickly may leave the bin lid open after service. Bin Hero may close bin lids following cleaning, including to help retain the scent of any deodorizing product applied as part of the service.

Customer Contact and Account Information

The Customer is responsible for maintaining accurate and current contact, service address, and payment information with Bin Hero, including a valid telephone number and email address. Bin Hero may rely on the information provided by the Customer when sending service reminders, payment notices, schedule changes, and other account communications. Failure to receive a notice because the Customer’s information is outdated or inaccurate does not relieve the Customer of responsibilities or amounts otherwise due under these Terms.

3. Bin Hero Responsibilities

If Bin Hero fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet the responsibilities described above, Bin Hero will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service.

In the event of inclement weather or equipment failure that prevents Bin Hero from operating, a notice will be sent to the Customer and services will be rescheduled.

Waste Collection Delays and Schedule Changes: Bin Hero’s service schedule depends upon trash and recycling collection being completed before bins can be cleaned. Bin Hero is not responsible for delays or missed service caused by delayed, missed, or changed municipal or private waste collection, holiday collection schedules, road closures, access restrictions, or other circumstances outside Bin Hero’s reasonable control. When these circumstances affect a scheduled cleaning, Bin Hero may adjust or reschedule service to the next practical service date.

Bin Hero will make every effort to contact customer HOAs to inform them of our service and the necessity for trash bins to remain out following trash pickup. If a Customer receives a letter from his/her HOA regarding Bin Hero service, please notify Bin Hero.

After cleaning, Bin Hero will move trash bins as close to the garage as possible. If cars are blocking the driveway, bins will be left near the curb.

3a. Satisfaction Guarantee

At Bin Hero, we are committed to providing exceptional trash bin cleaning services to ensure your complete satisfaction. If you are not fully satisfied with the cleaning service provided, please contact us within 72 hours of service completion, and we will address your concerns promptly. This may include, at our discretion, a re-cleaning of the trash bin(s) at no additional cost or other appropriate remedies.

To qualify for the satisfaction guarantee:

• You must notify us of any issues within 72 hours of the service being performed.
• The issue must be directly related to the quality of the cleaning service provided.
• The guarantee applies only to the specific bin(s) cleaned during the service.

Cleaning Limitations: Bin Hero’s service is intended to clean and sanitize bins, but Bin Hero does not guarantee that a bin will appear new or that all stains, discoloration, rust, paint, adhesives, scratches, embedded materials, or odors absorbed into the plastic will be completely removed. Conditions that remain after reasonable cleaning and sanitizing do not, by themselves, constitute a service deficiency under this Satisfaction Guarantee.

Bin Hero reserves the right to assess the situation and determine the appropriate resolution.

4. Charges

Upon receiving a request for service, Bin Hero will request a credit or debit card from the Customer. The Customer’s payment method will be kept on file for recurring service plans, including Monthly, Every Other Month, Quarterly, Every 6 Months, and Yearly service.

Automatic Payments: Payments for recurring services are automatically processed on the first of the month in which services are scheduled to take place. Bin Hero will charge the Customer’s credit or debit card on file for the appropriate service plan fee.

Annual Prepayment: Customers may choose to prepay for one year of eligible recurring service and receive a 5% discount. Unless the Customer cancels annual prepayment prior to the next annual payment, the Customer’s payment method will be charged during the corresponding month of the following year for another year of prepaid service at the applicable rate.

Annual and other prepaid payments are subject to the cancellation and refund provisions contained in Section 6.

Declined Payments: Bin Hero will notify the Customer if a payment is declined. It is the Customer’s responsibility to provide updated or alternate payment information and pay all amounts due upon request by Bin Hero. Bin Hero may, at its discretion, proceed with a scheduled cleaning despite a declined or unsuccessful payment. Providing service under these circumstances does not waive the Customer’s obligation to pay for the service provided, and Bin Hero is authorized to collect the outstanding balance using the updated payment method provided by the Customer. Failure to resolve an outstanding balance may result in service interruption, suspension, or termination.

Payment-Related Rescheduling Fee: If a Customer’s payment is declined or otherwise unsuccessful and the Customer does not provide updated payment information before the scheduled service, Bin Hero may postpone the cleaning until payment information has been updated and all outstanding amounts have been paid. If the postponed cleaning requires Bin Hero to reschedule the service or make an additional service visit, a $10 rescheduling fee may be charged to account for the additional administrative time, scheduling, travel, and operating costs associated with the return visit.

Bin Hero will make reasonable efforts to notify the Customer of an unsuccessful payment and provide an opportunity to update payment information before postponing a scheduled cleaning. The $10 rescheduling fee is at Bin Hero’s discretion and may be waived when appropriate.

Customers can update payment information using links provided by Bin Hero, by contacting Bin Hero at 832-470-6467, by emailing admin@binherotx.com or corbin@binherotx.com, or through the Customer Portal available at www.BinHeroTX.com.

Delinquent Accounts: After three months of non-payment, an account will be deemed delinquent. Delinquent accounts may be suspended or terminated, and no further services will be provided until the account has been brought into good standing.

Extra Bins: Bin Hero will service all accessible bins present at the time of service. If the number of bins serviced exceeds the number included in the Customer’s subscription or account, the additional bins will be cleaned and billed at the applicable rate on the next billing cycle.

5. Minimum Service Requirement

Bin Hero does not require a long-term service contract, and Customers may request cancellation at any time. However, discounted recurring service plans are subject to a minimum number of completed cleanings based on the selected service frequency:

• Monthly: 4 cleanings
• Every Other Month: 3 cleanings
• Quarterly: 3 cleanings
• Every 6 Months: 2 cleanings

Recurring service rates are discounted based on the Customer’s selected frequency and anticipated continuation of service. The minimum service requirement allows Bin Hero to offer these discounted recurring rates while accounting for the additional costs associated with initial and individual service visits.

If a Customer cancels, terminates, or otherwise fails to complete the required minimum number of cleanings, Bin Hero reserves the right to charge the Customer for the remaining cleanings necessary to satisfy the applicable minimum service requirement. The Customer authorizes Bin Hero to charge the payment method on file for any such amount due.

At Bin Hero’s sole discretion, Bin Hero may offer an alternative early-cancellation settlement in lieu of charging for all remaining minimum services. This may include repricing completed service(s) at the then-current One-Time Cleaning rate and charging the Customer the difference between that rate and amounts previously paid.

Any such alternative is a courtesy offered at Bin Hero’s discretion and does not waive or modify the minimum service requirement for other Customers or future services.

6. Cancellation of Services

Customers may request cancellation of recurring service at any time by contacting Bin Hero by email at admin@binherotx.com or through another communication method accepted by Bin Hero.

If the Customer has completed the applicable minimum service requirement and the cancellation request is received before the next automatic payment is processed, no additional recurring charges or services will take place.

If the Customer has not completed the applicable minimum service requirement, cancellation remains subject to the terms of Section 5, including any amounts due for the remaining minimum services or any alternative early-cancellation settlement offered by Bin Hero.

Payments Already Processed

Cancellation requests must be received before a scheduled automatic payment is processed.

If a payment has already been processed before Bin Hero receives notice of cancellation, including notice that the Customer has moved, sold the property, or otherwise no longer requires service at the service address, the payment is non-refundable.

It is the Customer’s responsibility to notify Bin Hero of cancellation, relocation, sale of the property, or another change in circumstances before the applicable payment is processed.

When payment has already been processed, Bin Hero may, at its discretion, provide the corresponding service, apply the amount as a credit toward another eligible Bin Hero service, or otherwise accommodate the Customer. Any such accommodation is a courtesy and does not create an entitlement to a refund or credit.

Annual and Other Prepaid Service Plans

Customers who select an annual or other prepaid service plan receive discounted pricing based upon prepayment for the applicable service period.

Once an annual or other prepaid payment has been processed, that payment is non-refundable, including if the Customer subsequently cancels service, moves, sells the property, or otherwise no longer requires service at the service address.

Unless otherwise agreed to by Bin Hero, cancellation will prevent renewal at the end of the prepaid service period but will not result in a refund for unused services remaining during that period. Bin Hero will continue to make the prepaid services available at the service address for the remainder of the prepaid service period.

Bin Hero may, at its discretion, provide a service credit, transfer remaining prepaid services to another eligible service address or Customer, or otherwise accommodate the Customer. Any such accommodation is a courtesy and does not create an entitlement to a refund, credit, or transfer.

7. Modifications

Agreement: Bin Hero reserves the right to amend this Agreement at any time by posting a revised version to www.BinHeroTX.com and/or by emailing Customers information regarding the amendment.

Service: Bin Hero reserves the right to modify the delivery of service at its sole discretion at any time.

Charges: Bin Hero reserves the right to change prices or implement new charges for use of its services. Changes in recurring pricing will be communicated to the Customer prior to taking effect. Subject to any applicable minimum service requirement or prepaid service period, the Customer may choose to discontinue service following a pricing change. Continued use of the service after such changes have been communicated constitutes acceptance of the modified charges.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas.