FAQs2021-08-11T14:05:45+00:00

Frequently Asked Questions

Below are the questions we typically encounter. If you have any questions not listed here, please Contact Us.

Do you provide service in my neighborhood?2021-08-11T13:20:39+00:00

Please see our service area page for a list of areas we currently service.  We are continually growing and expanding into new services areas, so contact us if your neighborhood isn’t listed yet.

What if I move?2021-08-11T13:20:39+00:00

Your Bin Hero service will follow you as long as your new home is located within the areas we currently service.  Contact us with your new address and we’ll get you set-up.

What if I’ll be on vacation when my next service is scheduled?2021-08-11T13:55:46+00:00

Let us know in advance and we’ll arrange your service for a day before or after your trip.

What if my trash pickup day is moved?2021-08-11T13:20:39+00:00

Let us know of any changes to your trash collection service and we’ll work with you to reschedule your service.

Do you guarantee your work?2021-08-11T13:58:54+00:00

Absolutely. If for any reason you are not completely satisfied, contact us and we’ll make it right.

How does your billing work?2021-11-02T18:43:57+00:00

When you sign up for initial service, you will receive an email with a link to a secure payment gateway. The payment gateway will allow you to set-up automatic payments using a credit card or ACH bank information (bank routing & account numbers). For recurring service plans (monthly, every-other month, quarterly, every 6 months, and annual), you will be charged on the first day of the month that your next appointment is scheduled and an invoice confirmation will be emailed to you as each automatic payment is made.

What if I forget to leave my bins out?2021-08-11T13:37:31+00:00

As a reminder of each service appointment, you will receive an email and text reminder the day prior. If you still forget to leave your bins out, we’ll contact you to re-schedule your service.

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