TERMS OF SERVICE
This Agreement governs the terms and conditions of the use of Bin Hero TX, LLC (“Bin Hero”) services and is between you (“Customer”), as an authorized user of such services, and Bin Hero. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.
1. SERVICE
Bin Hero provides mobile trash bin and recycle bin cleaning and power washing services for residential and commercial properties.
2. CUSTOMER RESPONSIBILITES
For Bin Hero to provide its services, the Customer is to abide by the CUSTOMER RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below.
Due to uncertainty and instability of trash collection times, Bin Hero will typically provide NEXT DAY service. To protect our customers from potential HOA letters, every effort will be made by Bin Hero to contact your HOA to explain why NEXT DAY service is necessary. In certain instances where communication between Bin Hero and the customer has occurred and agreed, we will provide SAME DAY service.
• NEXT DAY SERVICE: The Customer is responsible for placing bins curbside for pickup on trash collection day. Bins should remain empty and left curbside the NEXT DAY until 6PM to be cleaned. If bins cannot be left curbside, please leave them by the garage. If any trash or recycle is placed in the bins it MUST be bagged. Bins with unbagged trash will NOT be cleaned.
• SAME DAY SERVICE: The Customer is responsible for placing bins curbside for trash pickup on collection day. Bins should remain empty and left curbside the SAME DAY until 8PM to be cleaned. No trash or recycle should be placed in the bins until they have been cleaned. Bins with trash will NOT be cleaned.
After cleaning, Bin Hero will move trash bins as close to the garage as possible. If cars are blocking the driveway, bins will be left near the curb.
For identification purposes, stickers will be placed on bins being cleaned during the first visit. Please do not remove the stickers.
GATED COMMUNITY ACCESS
The Customer is responsible for notifying the community’s guard house or for providing a gate code to Bin Hero to access the gated community. If the technician is not able to gain access on the scheduled service date, the technician will continue his/her route and will not clean the Customer’s bins. Payment will not be refunded in the event of a missed service due to access issues. It is the Customer’s responsibility to request a rescheduled cleaning and pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, Bin Hero will make every effort to service the Customer’s bins on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and bins will be cleaned on the next scheduled service visit.
AVAILABILITY
All trash and recycle bins must be available for servicing on the scheduled service date. If bins are not available, Bin Hero will attempt to contact the Customer through the telephone number on file. If contact cannot be made, the technician will continue his/her route and will not clean the Customer’s bins. Payment will not be refunded in the event of a missed service due to unavailable bins. The Customer is responsible to place all bins out on the scheduled service date. Any missing bins will be cleaned the next scheduled service visit.
RESCHEDULING
Rescheduling a missed service due to unavailable bins is at the discretion of Bin Hero. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, Bin Hero will make every effort to service the Customer’s bins on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and bins will be cleaned on the next scheduled service visit.
ABSENT/OUT OF TOWN
If the Customer knows he/she will not be available to put bins out for a scheduled cleaning, it is his/her responsibility to contact Bin Hero no later than 6:00PM the night before the scheduled service. Customer may call or text to 832-470-6467 or email admin@binherotx.com and we will work to reschedule your cleaning ASAP.
CONTENTS OF BINS
Trash and recycle bins MUST be free of the following materials:
* Unbagged trash and recycle
* Unbagged animal waste and any other fecal matter
* Chemicals, paint, glue or other adhesives
* Other hazardous waste of any kind
* Building materials (plaster, stucco, concrete, etc.)
* Yard debris (leaves, branches, etc.)
Under no circumstances will Bin Hero clean any bins containing human waste!
CONDITION OF BINS
Trash and recycle bins should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent Bin Hero from cleaning the bins properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning.
If Bin Hero arrives to perform service and the above conditions are not met, the service will not be completed. Payment will not be refunded. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, Bin Hero will make every effort to service the Customer’s bins on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and bins will be cleaned on the next scheduled service visit.
3. BIN HERO RESPONSIBILITIES
If Bin Hero fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet its responsibilities in the paragraphs above, Bin Hero will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service.
In the event of inclement weather or equipment failure which prevents Bin Hero from operating, a notice will be sent to the Customer and services will be rescheduled.
Bin Hero will make every effort to contact customer HOAs to inform them of our service and the necessity for trash bins to be out the day after trash pick-up. If a customer receives a letter from your HOA, please let Bin Hero know.
After cleaning, Bin Hero will move trash bins as close to the garage as possible. If cars are blocking the driveway, bins will be left near the curb.
4. CHARGES
Upon receiving a request for service, Bin Hero will issue an initial invoice to the Customer. When paying the initial invoice, the Customer’s credit or debit card will be recorded on file for recurring service plans (Monthly, Every Other Month, Quarterly, Every 6 Months & Yearly).
AUTOMATIC PAYMENTS
Payments for recurring services are automatically processed the first of the month in which services are scheduled to take place. Bin Hero will charge the Customer’s credit or debit card on file for the appropriate service plan fee.
YEARLY PAYMENTS
Customers may choose to pay for 1 Year of service up-front (for all plans with exception of Yearly and One-Time) and receive a 5% discount. Recurring payments will be charged during the same month, as the initial payment was made, the following year and will also pay for 1 Year of service with the 5% discount. If customer wishes to stop the yearly payments, please contact Bin Hero.
DECLINED PAYMENTS
Bin Hero will notify the Customer in the event payment is declined. It is the Customer’s responsibility to provide alternate payment information and pay all amounts due upon request by Bin Hero. Failure to do so may result in service interruption and possible suspension or termination of services.
DELINQUENT ACCOUNTS
After one month of non-payment, an account will be deemed as delinquent. Delinquent accounts will be suspended, and no further services will be provided until the account has been brought back into good standing.
5. CANCELLATION OF SERVICE
Service may be cancelled at any time by sending an email to admin@binherotx.com. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.
CANCELLING AFTER FIRST CLEANING
If the Customer requests recurring service (Monthly, Bi-Monthly, Quarterly, Every 6 Months or Yearly) and cancels after the first cleaning, the Customer will be charged for a One-Time cleaning minus any previously payment.
RELOCATION
Refunds are not issued for cancellation of service except in the event the Customer relocates outside of the Bin Hero service area. If the Customer relocates outside of the service area, the Customer may gift the remaining service to anyone within the service area or request a refund for the remaining service. The Customer must request cancellation by sending an email to admin@binherotx.com no less than 30 days prior to cancellation.
6. MODIFICATIONS
AGREEMENT
Bin Hero reserves the right to amend this Agreement at any time by posting a revised version to www.BinHeroTX.com, and/or by emailing its customers information regarding the amendment.
SERVICE
Bin Hero reserves the right to modify delivery of service at its sole discretion at any time.
CHARGES
Bin Hero reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Customer by email prior to the changes going into effect. The Customer has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Customer by email constitutes the Customer’s acceptance of the modified charges as communicated to the Customer.
7. GOVERNING LAW
The terms and conditions contained in this document are governed by and construed in accordance with the laws of the State of Texas. The Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.